Privacy Policy

How we handle your data

Privacy Policy

This privacy policy will set out how Jacada Travel, as part of Wilderness Travel Cayman, handles any personally identifiable information that you make available to us whilst using our website. Transparency, honesty and trust are at the heart of our business values and are at the front of our minds when designing our trips. As such, we believe that your data should be handled in the same way. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy.

This privacy policy may change from time to time. We will keep you informed by updating this page. If you wish, you can refer back to this page to ensure you are happy with any changes. This policy was last revised on 20th January 2021.

Information we may collect from you

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Jacada Travel, we may collect the following personally identifiable information in order to communicate with you;

First name
Last name
Email address
Telephone number

It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc;

Address information
Date of birth
Passport number
Passport copy
Frequent flyer numbers

Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.

What we do with your information

We require some personal information in order to fulfill our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Your information will be stored for internal record keeping purposes on our secure servers for a period of five years. We will use your information to help us improve our services.

We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at [email protected] or using our handy web form here. Alternatively there will always be an ‘unsubscribe’ link at the very bottom of every email.

3rd party disclosure of your information

Jacada Travel does not rent, sell or share the personal information we hold with any 3rd party organisations for the purposes of marketing products or services. Your data is never given to advertisers.

It is necessary for Jacada Travel to share your information with our contractors, service providers and suppliers in order to fulfil our business obligations as a tour operator, as outlined above.

Use of cookies

A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications.

We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.

The cookies we use help us provide you with a better website experience and a more enriching experience with Jacada Travel. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

Please find below an exhaustive list of cookies that Jacada Travel are currently using.

Bing

MUID: Used by Bing Ads to help determine valid clicks.
MUIDB: Used by Bing Ads to help determine valid clicks.
_uetsid: Used by Bing Ads to assist with event tracking.

CloudFlare

_cfduid: Used by CloudFlare to distinguish users and apply security settings on a per-user basis.

Disqus

disqus_unique: Used by Disqus for internal anonymised statistics.

DoubleClick

IDE: Used by DoubleClick to serve targeted advertisements across the web.
DSID: Used by DoubleClick to serve targeted advertisements across the web.

Facebook

fr: Used by Facebook to help distinguish users.
datr: Used by Facebook to track the user, and help determine whether they are a person or a bot.

Google Analytics

_ga: Used by Google Analytics to distinguish users.
_gid: Used by Google Analytics to distinguish users.
_gat: Used by Google Analytics to throttle requests to their service.
_gac_*: Used by Google Analytics to track campaign-related information about the user.
__utmx: Used by Google Analytics to determine whether a user is included in a content experiment.
__utmxx: Used by Google Analytics to determine the expiry of a content experiment the user is included in.
__utmz: Used by Google Analytics to store the traffic source / campaign for the user.
__utma: Used by Google Analytics to distinguish users.
__utmt: Used by Google Analytics to throttle requests to their service.
__utmb: Used by Google Analytics to determine new sessions/visits.
__utmv: Used by Google Analytics to store visitor-level custom variable data.

Infinity

ictf_master: Used by Infinity Call Tracking to distinguish users.
ictf_il: Used by Infinity Call Tracking to store number replacement information.
ictf_in: Used by Infinity Call Tracking to store number replacement information.
ict_0: Used by Infinity Call Tracking to store third party tracking information.
ict_master: Used by Infinity Call Tracking to distinguish users.

Jacada

jam_breadcrumbs: Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
jam_regions: Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
country_code: Used by the Jacada website to store the ISO code of the country the user is visiting from, to help tailor the websites content for them.
continent_code: Used by the Jacada website to store the ISO code of the continent the user is visiting from, to help tailor the websites content for them.
currency: Used by the Jacada website to store the user’s currency preference.
JacadaBL: Used by the Jacada website to store the user’s bucket list if they are not signed into an account.
wp-settings-*-*: Used by WordPress to customise the back-end interface.
wordpress_test_cookie: Used by WordPress to manage logged-in users.
wordpress_*: Used by WordPress to manage logged-in users.
wordpress_logged_in: Used by WordPress to manage logged-in users.
jam_gclid: Used by the Jacada website to track which Google AdWords ad the user clicked through from.
jam_refid: Used by the Jacada website to track which advertising campaign the user came through from.
jam_msclkid: Used by the Jacada website to track which Bing ad the user clicked through from.
jsl_security_token: Used by the social login functionality on the Jacada website.
jsl_platform: Used by the social login functionality on the Jacada website.

Wistia

__distillery: Used by Wistia to store information about it’s embedded video player.

Yahoo

B: Used by Yahoo to store login information.

HotJar

_hjClosedSurveyInvites: Used by Hotjar. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls: Used by Hotjar. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls: Used by Hotjar. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets: Used by Hotjar. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets: Used by Hotjar. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample: Used by Hotjar. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Telephone tracking

We utilise telephone tracking numbers in order to track the marketing source for our telephone calls. This is done using cookies and, as with all other website cookies, you can chose not to be tracked in this way by declining cookies. Our telephone calls may be recorded in order to help protect and train our staff members.

Your rights

Right of access

We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at:

Wilderness Travel Cayman

c/o CO Services Cayman Limited, PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001

Right of rectification and edit

It is imperative that the information we hold on file for you is up to date and accurate. We are more than happy to make changes to your information at any time. If you would like to rectify any of your information, please send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at:

Wilderness Travel Cayman

c/o CO Services Cayman Limited, PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001

Right of erasure or deletion

If you would like your profile removed and would no longer like to be contacted by Jacada Travel, please feel free to send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at:

Wilderness Travel Cayman

c/o CO Services Cayman Limited, PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001

Contact information

Our postal address is;

Wilderness Travel Cayman

c/o CO Services Cayman Limited, PO Box 10008, Willow House, Cricket Square, Grand Cayman, KY1-1001

Telephone;
UK/EU – +44 20 3514 0977
US/CA – +1 646 895 8368

Email for privacy and data requests;
[email protected]
…or using our web form here.