Plan with Peace of Mind

It's Time to Get Excited

When you book a trip in today’s world there’s a lot to think about. But with the right advice and expert planning, you can do it with confidence.

If you book to travel with us but your plans are impacted by circumstances you can’t control, we’ll change your reservation or cancel your booking for a full credit towards future travel. Full details below.

Flexibility to rebook or claim a full credit towards future travel.

Your money is safe: all deposits are held in escrow.

Help the world recover - profits will go towards crucial conservation work.

We’re dedicated to bringing you the best trips possible, now and in the future.

Here’s how we’re ensuring that you can have the trip you’ve been dreaming of, stress free:

1. Smart Planning

We live and breathe travel planning. Our travel designers are always up to date with the latest news and guidelines. They’ll provide you with clear, unbiased information and advice to create a trip packed full of the best your destinations have to offer.

2. Attention to Detail

Your personal concierge, based in your region of travel is on hand. They’ll answer any questions and make any arrangements and adaptations necessary, from the moment you book to the moment you return home. All you need to do is sit back, relax and look forward to the trip you’ve been waiting for.

3. Full Support

We’re with you every step of the way. Throughout your trip you’ll have in-country support ready to jump in and take care of any eventuality. You can take it easy, knowing you’ll be fully supported even when the unexpected happens.

Terms & Conditions

Cancellation. You may cancel your booking up to 60 days before your departure at our discretion, for reasons outside of your control in your travel destination. If you cancel, you will receive a credit toward future travel; that credit is non-transferable and non-refundable and will be applied as an offset to the new booking cost. All other standard terms and conditions apply to the booking. If your departure date is postponed or a replacement trip is booked, cancellation terms as applicable at that time will then apply. Where suppliers do not allow postponement or a refund, we will pass on charges where they are applied as well as any costs incurred by Jacada until the date of cancellation. Any credit for future travel must be applied to a new booking within 12 months from the date of issue for travel within 12 months of the date on which the new booking is made.

Postponement. You may postpone your booking up to 21 days before departure, for reasons outside of your control at home or in your travel destination. All other standard terms and conditions apply to the booking and normal cancellation terms will apply to the new booking date. Where suppliers do not allow free-of-charge postponement, we will pass on charges where they are applied as well as any costs incurred by Jacada as a result of the postponement. Within 21 days of travel, normal terms and conditions apply.

Your balance remains payable 90 days prior to departure. Failure to pay the balance without giving notice of the intention to postpone or cancel on the basis of travel being prevented by reasons outside of your control in your destination will mean that normal cancellation terms are applied.